Refund policy

 

PLEASE NOTE: WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND.

We currently offer exchanges or store credit only.

You have 7 days from receiving your order to request an exchange or store credit.

To be eligible, items must be:

• unworn and unwashed
• in original condition and packaging with tags attached
• free from makeup, fake tan, stains, odours, or damage

Proof of purchase is required for all returns.

Items sent back without first contacting us will not be accepted.

 

DAMAGE, FAULTY OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us within 7 days if your item arrives faulty, damaged, or incorrect.

When contacting us, please include:

• your order number
• a description of the issue
• clear photos of garment and fault

Once received, returned items will be assessed by our team to determine whether the issue is due to a manufacturing fault.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• sale items
• gift cards
• items marked final sale
• worn or washed garments
• items returned with stains, makeup, fake tan, perfume, or damage

We reserve the right to decline returns that do not meet our return conditions.

 

EXCHANGED & STORE CREDIT

Once your return is approved, your exchange or store credit will be processed within 5-10 business days of receiving the item.

Customers are responsible for return shipping costs unless the item is confirmed faulty.

Original shipping costs are non-refundable.

 

CONTACT

For all return enquiries, please reach out to us at hello@withgracecollective.com.au